{"id":1421,"date":"2014-08-27T10:21:35","date_gmt":"2014-08-27T13:21:35","guid":{"rendered":"http:\/\/www.abesata.org\/?p=1421"},"modified":"2014-08-27T10:21:35","modified_gmt":"2014-08-27T13:21:35","slug":"academia-tam-sp-inaugura-mock-up-de-aeroporto","status":"publish","type":"post","link":"https:\/\/www.abesata.org\/br\/academia-tam-sp-inaugura-mock-up-de-aeroporto\/","title":{"rendered":"Academia Tam (SP) inaugura mock-up de aeroporto"},"content":{"rendered":"<p>A Tam acaba de inaugurar, em sua Academia de Servi\u00e7os, na capital paulista, um mock-up para simular a rotina do atendimento no aeroporto. O mock-up servir\u00e1, segundo a empresa, para melhorar a capacita\u00e7\u00e3o pr\u00e1tica dos agentes de aeroporto rec\u00e9m-contratados pela companhia.<\/p>\n<p>Segundo a Tam ela \u00e9 a \u00fanica empresa a\u00e9rea do Brasil a dispor de uma sala de aula de treinamento simulado do atendimento que \u00e9 prestado no check-in presencial e no port\u00e3o de embarque. At\u00e9 a inaugura\u00e7\u00e3o do mock-up de aeroporto, o treinamento de atendimento era realizado exclusivamente por meio de aulas te\u00f3ricas e v\u00eddeos.<\/p>\n<p>\u201c\u00c9 mais um cap\u00edtulo do investimento em melhoria cont\u00ednua para gerar mais efici\u00eancia e aperfei\u00e7oamento dos nossos servi\u00e7os. Um agente de aeroporto rec\u00e9m-contratado precisa experimentar de antem\u00e3o a realidade e a din\u00e2mica do seu trabalho di\u00e1rio. Ele n\u00e3o deve descobrir tudo isso quando j\u00e1 estiver no aeroporto, atendendo aos clientes\u201d, afirma Jos\u00e9 Quesado, gerente de Desenvolvimento de Servi\u00e7os da Tam. \u201cO mock-up tamb\u00e9m ser\u00e1 um grande laborat\u00f3rio para rever os nossos processos \u2013 e at\u00e9 testar outros, mais eficientes\u201d.<\/p>\n<p>A nova estrutura pode atender at\u00e9 30 alunos em uma \u00fanica aula. Revers\u00edvel e vers\u00e1til, o ambiente pode simular tanto o check-in presencial quanto o atendimento port\u00e3o de embarque. Os cen\u00e1rios s\u00e3o compostos por duas posi\u00e7\u00f5es de check-in com balan\u00e7as de pesagens de bagagens, leitores de cart\u00e3o de embarque, sistema de som, impressoras de cart\u00e3o de embarque e etiquetas para as malas. Al\u00e9m disso, foi instalado o Amadeus (sistema que a Tam usa no check-in e para reservas) e colados adesivos nas paredes para simular o ambiente do aeroporto.<\/p>\n<p>At\u00e9 o fim de 2015, a empresa deve expandir o projeto de laborat\u00f3rio aeroportu\u00e1rio para as bases de Bras\u00edlia, S\u00e3o Paulo (Guarulhos) e Rio de Janeiro (Gale\u00e3o).<\/p>\n<p style=\"text-align: right;\">Fonte: Panrotas<br \/>\n26\/08\/2014<br \/>\nFoto: Panrotas<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Tam acaba de inaugurar, em sua Academia de Servi\u00e7os, na capital paulista, um mock-up para simular a rotina do atendimento no aeroporto. O mock-up servir\u00e1, segundo a empresa, para melhorar a capacita\u00e7\u00e3o pr\u00e1tica dos agentes de aeroporto rec\u00e9m-contratados pela companhia. Segundo a Tam ela \u00e9 a \u00fanica empresa a\u00e9rea do Brasil a dispor de [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":1422,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Academia Tam (SP) inaugura mock-up de aeroporto - Abesata<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.abesata.org\/br\/academia-tam-sp-inaugura-mock-up-de-aeroporto\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Academia Tam (SP) inaugura mock-up de aeroporto - Abesata\" \/>\n<meta property=\"og:description\" content=\"A Tam acaba de inaugurar, em sua Academia de Servi\u00e7os, na capital paulista, um mock-up para simular a rotina do atendimento no aeroporto. 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